Tele-sales and Lead Management

With an ever-growing need to increase market coverage and penetration, many leading players are extensively adopting on telesales model in their organization. Unlike field sales, managing telesales operations is found to be a completely different ball-game.

At arvato we handle the entire requirements from recruiting the right personnel to fit your needs, set up operational and reporting processes and then work in partnership with your organization to develop that team into an efficient lever which becomes a virtual extension of your sales team. Many customers also tend to leverage arvato’s experience & CRM platform capability to undertake Lead Management.

We offer following service modules as a part of this service offering :

Tele Sales Programs

• Cross sell and up sell campaigns
• New customer acquisition
• Tele-account management
• Product renewals and activation campaigns

Lead Management

• Prospecting for a product or solutions
• Qualifying a prospect for sales opportunity
• Syndication of partner or sales representative to fulfill the lead requirement

Audience Generation and Response Management

• Reach out to prospect attendees over phone
• Brief them about the event/seminar
• Seek their consent and feedback to participate

Post Event Lead Qualification

• Reach out to attendees to qualify their interest
• Identify specs of opportunity
• Set up an appointment with the principal organization for business discussion.