arvato services has been supporting clients with Customer Care Solutions, Outsourced Logistics, and Fulfilment for more than 50 years, setting the highest standards for service quality every day. We today operate in almost 40 countries with approximately 31,000 dedicated employees.

We offer our clients a complete range of services in all areas of customer communication, starting from the systematic qualification of their data for Customer Acquisition purposes and the Outsourcing of complete Customer Communication at our service centers, through to the development and implementation of complete Customer Loyalty schemes and the complete management of Financial Services. These capabilities are supplemented and supported by a comprehensive range of services in the field of logistics.

We support more than 100 Fortune 1000 clients around the world, enabling them to focus on building and strengthening their core businesses - companies in industries such as Travel, Information Technology (IT), Software, Media, Automotive, Financial Services, Healthcare, Education and Telecommunication. One of our key success factors is the decentralized company structure which enables us to operate in small units. Thus, we can ensure high flexibility, speed of reaction and efficiency within an environment of highly dynamic and competitive markets.

arvato services – our key figures of success:

• Over 31,000 employees worldwide
• More than 28 languages
• More than 15000 Call Center seats
• 120 million calls p. a.
• 1.5 billion mailings send p.a.
• 6 million business addresses
• 37 million consumer addresses
• 500 million shipments p.a.
• 100 million online clearing transactions