Arvato provides cutting-edge infrastructure to its clients through its state-of-the art platforms and a strong and redundant technology and telecom environment, thus ensuring our clients receive uninterrupted service delivery in a secure environment.
We today combine the best of our abilities using self-sufficient decentralized IT teams and utilizing back end support from our corporate data center managed by our IT services entity “arvato
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We have successfully implemented world-class hardware and software solutions from leading technology vendors who are our partners to have a highly streamlined IT process which is a key strategic business enabler.
- 99.999% availability for voice and data network connectivity, system and platform availability and
Contact Center applications.
- High-end desktop configuration agent workstations
- Contact Center applications from Nortel, Aspect and Avaya
- Telecom connectivity with built in redundancies from partners like AT&T and BT.
- In-house developed CRM applications as well as capability and implementation experience of third party solutions like Siebel and Kana
- In-house developed intranet based reporting platform.
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